Below is a list of common troubleshooting steps you can take before contacting support. Almost all issues are resolved from these steps. After each step you should see if the site works for you. If it does then you do not need to continue with the other steps.

Tip For Stony Brook University Students:
If you connect to the internet through the University WIFI as “wolfi-guest” you will have issues playing videos. The solution is to connect with “wolfi-secure”

For All Users:

• Step 1 iPad App
  If you are using an iPad you must run the Streaming Tutors application. You can download it from App Store: Click here for link to our app.
• Step 2 Adobe Flash Player Updates
  Make sure you are running the latest version of Adobe Flash Player. Click here to update you Adobe Flash player.
  Flash Player Activation Instructions:
  Google Crome Click Here
  Mozilla Firefox Click Here
  
• Step 3 Browser Updates
  Make sure you update your browser to the latest version.
  • For Internet Explorer click here
  • For Google Chrome click here
  • For Mozilla click here
  • For Opera click here
  • For Apple Safari click here
• Step 4 High Speed Connection test
  Do you have a high speed internet connection? We require 3 Mbps or faster to run our videos.
  • Test your connection to our videos by playing below
    Click Here
  • Test your download speed below. Your download speed must be a minimum of 3Mbps or videos will not run correctly.
    Click Here
• Step 5 Route Streaming Test
  If you continue to experience difficulty then you should run a test to our video servers to see if the issue is with you path to retrieve our videos. Please go to the site below and follow these instructions:
  Click here to run a test.
  
  
  • Type a Reference ID. This can be anything such as your first name
  • Click “test”. The tool will perform a small download and gather some diagnostics about your connection to our servers. This will help us understand if there are any path issues to and from our server to you.
  • Once the test is completed it will record the results and return a 'Customer GUID' value. Please send us this 'Customer GUID' so we can inspect your problem.
• Step 6 Contact Us
  To contact us click the link below. Please be sure all fields are filled before submitting the contact form
  Contact Us